FAQs

Do You Handle Emergency Calls?

Our technicians are on call 24 hours a day, 7 days a week to provide service in the event of an emergency. Emergency service is defined as a total loss of service to 50% or more of all of the telephones in the system and affecting the ability to receive or place outside calls. In this case, Allied Communications LLC has a commitment to be on site within (2) hours.

What is Normal Service?

Normal service is defined as that which effects only one portion of the system and does not interfere the ability to receive or place outside calls. This service is performed during normal business hours and is usually within (1) business day.

What Are Adds, Moves, and Changes? Is it a Repair Service?

AMC service is not repair service, rather it is changes to the telephone system. This can be the addition of new equipment, the moving of existing equipment, and/or the changing of features. Because of the wide range of possibilities, each request is processed individually and usually completed within (5) business days.

AMC service is guaranteed against defects in materials or workmanship for a period of (1) year from the date of delivery.

What is Primary Rate Interface (also known as PRI)?

ISDN connections are delivered in two variants, PRI – Primary Rate Interface and BRI – Basic Rate Interface.

PRI is the standard for connections to offices. It’s based on a T1 line in the US. The T1 PRI consists of 23xB + 1xD (23 64 Kbps digital channels of “voice lines” + 1 64 Kbps signaling/control channel) on a T1 1.544 Mbps.

What is Direct Inward Dialing Number (Also known as DID or DDI)?

Most business have several incoming telephone numbers used for specific purposes, for example: customer service, sales, etc. Some have an individual telephone number for each user in the system. In a home setting on the other hand, each telephone number comes in on a different pair of wires typically. This is not practical in a business environment that has many telephone numbers.

What are Your Hourly Rates?

$125.00 per hour.

What Does a Typical Cat 5 Drop Cost?

A typical cat 5e Drop is $135.00.

What Does a Typical Cat 6 Drop Cost?

A typical cat 6 drop is $175.00.

Do you Provide Free Quotes?

Yes, we will come to you and provide you with a fast, free written quote!

Do you Sell Both New and Used Phone Systems?

Yes, and both come with great warranties.

Do you Install Only Data Wiring?

Yes, we do install just network wiring if that is all that is needed.

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